Text Message (SMS) Terms

Program

SS Medical, Inc. patient satisfaction surveys, sent by text message from our toll-free number to Veterans we serve under contract to Department of Veterans Affairs medical centers.

What you will receive

After a delivery, equipment check or service visit, SS Medical sends one text message with a link to a short survey about that visit. Message frequency varies – typically one message per visit, and no more than one per week.

How you opt in

You (or your caregiver) agree to receive survey texts when your SS Medical service is set up or updated. Your consent and mobile number are recorded on your patient record. You can also opt in later by asking any SS Medical staff member.

How to stop

Reply STOP to any message and you will receive one confirmation and no further survey texts. You can also call us and we will switch texting off. Reply HELP, or call 918-369-6410 or 1-800-771-7713, for help.

Cost

SS Medical does not charge for these messages. Message and data rates from your mobile carrier may apply.

Carriers

Carriers are not liable for delayed or undelivered messages.

Privacy

See our privacy notice. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.